diff --git a/java/com/android/dialer/app/calllog/VisualVoicemailCallLogFragment.java b/java/com/android/dialer/app/calllog/VisualVoicemailCallLogFragment.java
index dba43a2..5b6eb03 100644
--- a/java/com/android/dialer/app/calllog/VisualVoicemailCallLogFragment.java
+++ b/java/com/android/dialer/app/calllog/VisualVoicemailCallLogFragment.java
@@ -182,10 +182,10 @@
   }
 
   @VisibleForTesting
-  static boolean shouldAutoSync(
+  boolean shouldAutoSync(
       VoicemailErrorMessageCreator errorMessageCreator, List<VoicemailStatus> statuses) {
     for (VoicemailStatus status : statuses) {
-      if (!status.isActive()) {
+      if (!status.isActive(getContext())) {
         continue;
       }
       if (errorMessageCreator.isSyncBlockingError(status)) {
diff --git a/java/com/android/dialer/app/voicemail/VoicemailErrorManager.java b/java/com/android/dialer/app/voicemail/VoicemailErrorManager.java
index ffaf16d..a441e79 100644
--- a/java/com/android/dialer/app/voicemail/VoicemailErrorManager.java
+++ b/java/com/android/dialer/app/voicemail/VoicemailErrorManager.java
@@ -86,9 +86,11 @@
     List<VoicemailStatus> statuses = new ArrayList<>();
     while (statusCursor.moveToNext()) {
       VoicemailStatus status = new VoicemailStatus(context, statusCursor);
-      if (status.isActive()) {
+      if (status.isActive(context)) {
         statuses.add(status);
         addServiceStateListener(status);
+      } else {
+        LogUtil.i("VisualVoicemailCallLogFragment.shouldAutoSync", "inactive source ignored");
       }
     }
     alertItem.updateStatus(statuses, this);
diff --git a/java/com/android/dialer/voicemail/listui/NewVoicemailFragment.java b/java/com/android/dialer/voicemail/listui/NewVoicemailFragment.java
index b2052c6..243dc6a 100644
--- a/java/com/android/dialer/voicemail/listui/NewVoicemailFragment.java
+++ b/java/com/android/dialer/voicemail/listui/NewVoicemailFragment.java
@@ -280,7 +280,9 @@
 
                 while (cursor.moveToNext()) {
                   VoicemailStatus status = new VoicemailStatus(context, cursor);
-                  if (status.isActive()) {
+                  if (status.isActive(context)) {
+                    LogUtil.i(
+                        "NewVoicemailFragment.queryVoicemailStatus", "inactive source ignored");
                     statuses.add(status);
                     // TODO(a bug): Handle Service State Listeners
                   }
diff --git a/java/com/android/dialer/voicemail/listui/error/VoicemailStatus.java b/java/com/android/dialer/voicemail/listui/error/VoicemailStatus.java
index 4f4dbbb..ebda0e6 100644
--- a/java/com/android/dialer/voicemail/listui/error/VoicemailStatus.java
+++ b/java/com/android/dialer/voicemail/listui/error/VoicemailStatus.java
@@ -34,6 +34,8 @@
 import android.text.TextUtils;
 import com.android.dialer.common.LogUtil;
 import com.android.dialer.voicemailstatus.VoicemailStatusQuery;
+import com.android.voicemail.VoicemailClient;
+import com.android.voicemail.VoicemailComponent;
 
 /** Structured data from {@link android.provider.VoicemailContract.Status} */
 public class VoicemailStatus {
@@ -232,7 +234,22 @@
     }
   }
 
-  public boolean isActive() {
+  public boolean isActive(Context context) {
+    VoicemailClient voicemailClient = VoicemailComponent.get(context).getVoicemailClient();
+    if (context.getPackageName().equals(sourcePackage)) {
+      if (!voicemailClient.isVoicemailModuleEnabled()) {
+        LogUtil.i("VoicemailStatus.isActive", "module disabled");
+        return false;
+      }
+      if (!voicemailClient.hasCarrierSupport(context, getPhoneAccountHandle())) {
+        LogUtil.i("VoicemailStatus.isActive", "carrier not supported");
+        return false;
+      }
+      if (!voicemailClient.isVoicemailEnabled(context, getPhoneAccountHandle())) {
+        LogUtil.i("VoicemailStatus.isActive", "VVM disabled");
+        return false;
+      }
+    }
     switch (configurationState) {
       case Status.CONFIGURATION_STATE_NOT_CONFIGURED:
       case Status.CONFIGURATION_STATE_DISABLED: